Shipping & Returns

Delivery
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. All orders are packed and sent via Australia Post every Friday. If you wish to query a delivery please contact us at belinda@glengerreyn.com.
 
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Please email us at
belinda@glengerreyn.com within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product.  All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer.  We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out  shipment registration of insurance with your postal carrier. Freedom House Publishing will not be responsible for parcels lost or damaged in transit if you choose not to insure.
 
Freedom House Publishing Privacy Policy
Freedom House Publishing regards customer privacy as an important part of our relationship with our customers. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.  Any information collected by Freedom House Publishing is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website. Any details collected from Freedom House Publishing customers is required in order to provide you with our products and/or services, and a high level of customer service.

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at belinda@glengerreyn.com.

If you purchase a product or service from us, we request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Freedom House Publishing uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at belinda @glengerreyn.com. Freedom House Publishing does not share any information with third parties for any unknown or unrelated uses.

 

 

FREEDOM HOUSE PUBLISHING PTY LTD  I  ABN 66 849 725 486  I  02 9943 0350   

PO BOX 52, WAHROONGA NSW 2076